FAQs

Everything you need to know about ordering, shipping, returns and caring for your DAVESINO heels. Still stuck? Email customercare@davesino.com.

Orders & payment

What currency are the prices shown in?
Prices are shown in your local currency where available, and you're charged in that currency at checkout.

How can I pay?
We accept all major credit and debit cards, plus PayPal, Apple Pay, Google Pay and Shop Pay. Every payment is processed securely.

I've placed an order — what happens next?
You'll receive a confirmation email straight away. When your order leaves us, we'll send a second email with your tracking link.

Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email us at customercare@davesino.com as soon as possible and we'll take care of it. Once an order is on its way, you can use our returns process instead.

I entered the wrong address. What now?
Reply to your order confirmation email, or write to customercare@davesino.com, within 24 hours of ordering. We'll correct the address before your shoes are dispatched.

Shipping & delivery

How much does shipping cost?
Shipping is complimentary, worldwide, on every order.

When will my order arrive?
Orders are dispatched within 24–48 hours and sent by FedEx. Delivery usually takes 3–7 business days within the EU and 5–8 business days elsewhere. A few styles are made to order — when that's the case, it's noted on the product page along with the expected timeline.

How do I track my order?
As soon as your order ships, we email you a tracking link. You can also follow it any time through Track Order at the bottom of the site.

Will I pay customs or duties?
Import duties and taxes are set by your destination country. Any that apply are calculated at checkout, so you'll always see the full cost before you order. Customs checks can occasionally add a few days to delivery.

What if I miss the delivery?
FedEx makes three delivery attempts. After the third, the parcel returns to us — just contact us and we'll arrange redelivery.

Returns & exchanges

Can I return my heels?
Yes. You have 30 days from delivery to return unworn shoes in their original box, with no signs of wear on the soles. It's the same 30-day window for every customer, wherever you are.

How do I return or exchange a pair?
Email customercare@davesino.com with your order number and we'll send you return instructions. Return shipping is arranged and paid by you, unless the item arrived faulty. Once your shoes are back with us and checked, we'll refund the full amount to your original payment method.

When will I receive my refund?
Within 5–10 business days of us receiving your return, to your original payment method. We'll email you when it's done.

My order arrived damaged or faulty.
That shouldn't happen. Email a photo to customercare@davesino.com and we'll make it right — a replacement or a full refund, with return shipping covered by us.

Product, sizing & care

Where are DAVESINO shoes made?
Every pair is designed and handcrafted in Italy, in small batches, by artisans who work in leather all day.

How do I choose my size?
Our heels use EU sizing and fit true to size. Each product page has a size chart to convert from UK and US sizes. They're made on the narrower Italian last, so if you're between sizes, we'd suggest going up.

What are the shoes made from?
Italian suede or leather uppers, leather linings and leather soles. Every product page lists the exact materials and heel height for that style.

How do I care for my heels?
Store them away from direct light and heat, keep suede and leather away from rain and moisture, and avoid abrasive surfaces. A little care keeps them looking new for years.