We want you to love your DAVESINO heels. If a pair isn't right, here's how returns work.
Return window
You have 30 days from delivery to request a return. It's the same 30-day window for every customer, wherever you are.
Condition
Shoes must be unworn and in their original box, with no signs of wear on the soles. Please include your order number with the return.
How to start a return
Email customercare@davesino.com with your order number and we'll send you return instructions. Please don't send anything back before requesting a return — items returned without instructions can't be accepted.
Return shipping
Return shipping is arranged and paid by you, unless the item arrived faulty or incorrect — in that case we cover it.
Refunds
Once your return reaches us and passes inspection, we refund the full amount to your original payment method, usually within 5–10 business days. Your bank may take a little longer to post it. If more than 15 business days have passed since your return was approved and you still haven't seen the refund, email customercare@davesino.com.
Damaged or faulty items
Please check your order on arrival. If anything is defective, damaged or incorrect, email a photo to customercare@davesino.com and we'll make it right with a replacement or full refund, return shipping on us.
Exchanges
The quickest way to swap size or style is to return the pair you have and place a new order once your return is accepted.
Non-returnable
Sale items and gift cards can't be returned.
European Union — right of withdrawal
If your order is delivered within the EU, you have the right to cancel or return within 30 days, for any reason. The shoes must be unworn and in their original box, with proof of purchase.
